Zapier in all its awesomeness

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Five things that are most exciting to me:

Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Run ticket review sessions to make sure tone is consistent across Zapier responses
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use


Five things that are the least exciting to me:

Help train and onboard new support teammates
Create video tutorials to help teach users a specific feature or use case
Work with 3rd party partners to track down a tricky situation for a joint customer
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Make Zap templates to help showcase the thousands of ways customers can use Zapier