Created
July 31, 2012 20:40
-
-
Save syncsynchalt/3220293 to your computer and use it in GitHub Desktop.
the most professional interaction I've ever seen on their support channel
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
07:03 -!- Topic for #enzuinc: enzu, inc. - virtualization provider extraordinaire | | |
FUCKED: skylar (volumes -- no really, your data really is lost), taurus (just | |
reboot your vps) | manage.systeminplace.net is no more; long live | |
manage.rapidxen.net | xeon e3-1230v2 with 16gb ram and 2tb disk for $140/month, | |
ipmi and unlimited ips - inquire with nenolod or bdwarr6 | |
07:03 -!- Topic set by nenolod [~nenolod@quantum.physics] [Mon Jul 2 23:58:04 2012] | |
07:56 -!- johnf [~johnf@67.202.jwr.pv] has joined #enzuinc | |
08:13 <johnf> I received a strange email this morning | |
08:14 <johnf> indicating that a new VPS had been created under my account | |
08:14 <johnf> opened a support ticket about it | |
08:14 <johnf> no response as of yet | |
08:14 <johnf> I fear my account may be comprimised | |
08:14 <johnf> also, pretty crap day for the SSL cert to expire (apparently) as I can | |
no longer access/trust the website | |
08:15 <johnf> any guidance would be greatly appreciated | |
08:15 <Kabaka> RapidXen accounts are being moved to a new system, so it was probably | |
just that. | |
08:15 <johnf> also, ipmi over the Internet? sounds high risk ;) | |
08:15 <johnf> Kabaka: hmm, ok | |
08:16 <johnf> but there was a new IP and stuff | |
08:16 <Kabaka> Yes, that will be your new IP. nenolod is the one to ask for any details | |
beyond this, though. | |
08:17 <johnf> hmm, ok, will some other info on the subject be forthcoming? | |
08:17 <johnf> if I need to change DNS entries and stuff some lead time would of course | |
be appreciated / necessary | |
08:17 <johnf> you might mail customers before you send them strange emails about new | |
VMs ;) | |
08:18 <johnf> I will wait for more info, thank you Kabaka | |
08:18 <Kabaka> We will let everyone know when there is required maintenance for IP | |
changes and whatnot. |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment