the most professional interaction I've ever seen on their support channel

gistfile1.txt

07:03 -!- Topic for #enzuinc: enzu, inc. - virtualization provider extraordinaire |
 FUCKED: skylar (volumes -- no really, your data really is lost), taurus (just
 reboot your vps) | manage.systeminplace.net is no more; long live
 manage.rapidxen.net | xeon e3-1230v2 with 16gb ram and 2tb disk for $140/month,
 ipmi and unlimited ips - inquire with nenolod or bdwarr6

07:03 -!- Topic set by nenolod [~nenolod@quantum.physics] [Mon Jul  2 23:58:04 2012]

07:56 -!- johnf [~johnf@67.202.jwr.pv] has joined #enzuinc
08:13 <johnf> I received a strange email this morning
08:14 <johnf> indicating that a new VPS had been created under my account
08:14 <johnf> opened a support ticket about it
08:14 <johnf> no response as of yet
08:14 <johnf> I fear my account may be comprimised
08:14 <johnf> also, pretty crap day for the SSL cert to expire (apparently) as I can
              no longer access/trust the website
08:15 <johnf> any guidance would be greatly appreciated
08:15 <Kabaka> RapidXen accounts are being moved to a new system, so it was probably
               just that.
08:15 <johnf> also, ipmi over the Internet? sounds high risk ;)
08:15 <johnf> Kabaka: hmm, ok
08:16 <johnf> but there was a new IP and stuff
08:16 <Kabaka> Yes, that will be your new IP. nenolod is the one to ask for any details
               beyond this, though.
08:17 <johnf> hmm, ok, will some other info on the subject be forthcoming?
08:17 <johnf> if I need to change DNS entries and stuff some lead time would of course
              be appreciated / necessary
08:17 <johnf> you might mail customers before you send them strange emails about new
              VMs ;)
08:18 <johnf> I will wait for more info, thank you Kabaka
08:18 <Kabaka> We will let everyone know when there is required maintenance for IP
               changes and whatnot.