- Establish your goals
- Identify the questions you need answered
- Understand the objective of your audiences
- Don't dive into details before clarifying bigger picture
- Take all feedback seriously even if disagree
- Clarify the problems identified by the audience - separate problems highlighted from (potentially) invalid solutions suggested
- Be willing to change your position
- Don't pretend to understand unclear feedback - clarify the problem problem is trying to address.
- Don't be dismissive or overly defensive
- Use the wisdom of your colleagues
- Practice your presentation with them
- Don't try to do everything yourself
- Express your own opinion - doesn't mean you have to have all the answers
- Show your passion
- Explain your process - explain your journey
- Don't be over-confident or insincere
- Don't say what you think people want to hear
- Always have an agenda: here's what we are going to talk about…
- Recap what happened last time
- Integrate the feedback, show that you are listening
- Make no assumptions about what audience knows
- Do not show up without a plan
- Don't be dismissive of anyone input
- Let people see themselves in your story. Excitement, worry or fear enhances the sense of commitment.
- Talk about what you see and feel
- Don't talk about users like a distant third party
- Speak at the first person
- Design for the 'aha!' moment
- Ask them questions, then ask more questions!
- Do not deliver a monologue
- Define your problem in a single sentence
- Find agreement with your audience
- Show evidence that the problems exist
- Avoid using subjective reasoning for your decisions
- Map your narrative early - sketch out narrative of your presentation early
- Incorporate a story with a distinct beginning middle and the end
- Contrast reality with a batter story
- Don't make it too elaborate
- If I had more time, I would have written a shorter letter
- Strip away everything that's not essential
- Summarize!
- Know your objectives
- Embrace advice
- Seek advice
- Use your own voice
- Respect your audience
- Make it relatable
- Engage in the dialogue
- Explain why
- Utilize storytelling
- Keep it simple