Here are things a customer champion at Zapier might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.
- Respond to 60+ support requests via email every day
- Dig through activity logs to troubleshoot a customer's broken Zap
- Write and maintain thousands of pages of help documentation
- Create video tutorials to help teach users a specific feature or use case
- Help resolve billing issues for customers over the phone
- Analyze thousands of support tickets to spot trends the product team can use
- Make Zap templates to help showcase the thousands of ways customers can use Zapier
- Ghostwrite documentation for partners to publish on their own sites
- Manage a support team
- Find and recruit teammates for the support team
- Help train and onboard new support teammates
- Run ticket review sessions to make sure tone is consistent across Zapier responses
- Work with 3rd party partners to track down a tricky situation for a joint customer
- Work with the product team to develop a new feature based on feedback from customers
- Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
- Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
- Scheduling shifts and collaborating as part of a growing cohesive support team
- Engage multiple users at once via chat to answer their questions and troubleshoot problems
- Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
- Recieve 20+ inbound phone calls per day and help them solve their issues
5 things that excite me:
5 things that least excite me: